DMV rolls out new Skip the Line program

September 5, 2023

A sign instructing visitors to wait sits on a DMV desk. Secretary of State Alex Giannoulias’ “Skip the Line” program which took effect Sept. 1, is aiming to decrease the wait time at the DMV. (Courtesy of Wikimedia)

DeKALB – Going to the DMV just got easier and less stressful for DeKalb residents.

Starting Sept. 1, the Driver and Motor Vehicles facility located at 1360 Oakwood Street has begun taking measures to reduce wait time for individuals and make their processes easier.

This is part of the, “Skip the Line” program, Secretary of State, Alex Giannoulias, announced. The program targets the 44 busiest DMVs in Illinois.

Skip the Line plans on reducing wait times at DMV facilities using a three part strategy; simplifying online services, appointment scheduling and increased hours of operation.

“It takes away the guessing game as to how long you might have to wait in line”, said Henry Haupt, Press Secretary for Illinois Secretary of State Alex Giannoulias Office. “It eliminates the unpredictability of wait times at the 44 busiest facilities, DMV locations throughout the state now that appointments are required.”

The Illinois Secretary of State website has received an overhaul on its design. The new website is now more streamlined, information is easier to find and most sought after resources being prominently displayed on the front page. Certain individuals, such as first time applicants, those above the age of 79 or those who hold a DUI must come to physical locations.

Some of the busiest DMVs in Illinois, including DeKalb’s DMV, are now appointment only for obtaining REAL ID, driver’s license, ID card services and in-car services. A select few, like DeKalb’s DMV, also include Commercial Driver’s License by appointment only. Those seeking other services like transferring a title or renewing license plates are free to walk in.

All Illinois DMVs will also see an increase in open hours. All Illinois facilities will now be open 8 a.m. to 5:30 p.m. Monday through Friday. In addition, 15 other facilities in Illinois, not including DeKalb, will include Saturday 8 a.m. to 12:30 p.m.

“By modernizing the office’s approach to service, the Skip-the-Line program gives customers more control over their visit. Starting tomorrow, we are here when you want us.” Giannoulias said in an Aug. 31 press release.

For more information on DMV services and planning your next appointment, visit ilsos.gov or contact the Secretary of State call center at 844-817-4649 between the hours of 7 a.m. to 5:30 p.m. to make an appointment.